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When a consumer calls in or logs in and makes a payment, its important for collection operations to know what drove the consumer to do that so it can be replicated and maybe drive other consumers to do so, too. Was it the contents of an email or letter? Was it something a collector said on the phone? The problem is that in today’s world of multi-channel communications, figuring out why a consumer made a payment is not always easily accomplished.

In this webinar, sponsored by Prodigal, a panel of experts will share their strategies they use to help them figure out what drives consumers to make payments.

PANELISTS