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Unfortunately, not every consumer that is contacted by a collection operation is happy for the call, text, or email. Sometimes, consumers can be downright rude, belligerent, and difficult. But you still have someone on the phone, and this may be the only time you get to speak with that person. So you have to try and make the most of the interaction, right?

In this webinar, a panel of experts will discuss how collectors the do’s and don’ts of dealing with rude and difficult consumers.

PANELISTS