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Artificial intelligence is a broad term that is being thrown around a lot these days, to the point where it’s lost its meaning and is being misapplied in a number of situations. Truly understanding what it is and how it can help improve a contact center’s overall operations is key to getting the most out of the technology and staying ahead of what everyone else is doing.

In this webinar, sponsored by Balto, a panel of experts will discuss how AI can be used to improve the customer call center experience to demonstrate and illustrate for you all the opportunities that the technology offers.

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