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How many times have you heard that there are a lot of consumers who don’t want to talk to a human anymore? They prefer to text or chat or interact online with a portal. Especially younger consumers — to them, smartphones aren’t for talking, are they? For companies in the ARM industry, understanding this trend and taking steps to address consumer preferences is essential to maximizing collection rates.

In this webinar, a panel of experts will break down how to identify consumers who don’t want to talk to a human and how to collect from them.

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