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One bad apple spoils the bunch, the saying goes. One employee with a bad attitude, bad habits, or bad behavior can ruin the morale of an office faster than getting rid of casual Fridays and commissions. But firing that one bad apple is not always an option. So what can you do?

In this webinar, sponsored by Connect International, a panel of experts will discuss how to handle bad apples inside a collection operation or contact center to keep them from spoiling the rest of the company.

PANELISTS