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Role-playing is an essential component of helping train and improve the skills of collectors. Role-playing offers collectors the opportunity to recreate the collector-consumer dynamic in a safe environment, without the worry of saying something that could end up getting the company sued. But there are ways that role-playing works and there are ways where it doesn’t. Knowing the difference can vastly improve your training techniques.

In this webinar, a panel of experts will walk through how they use role-playing in their offices, to show you some different ways you can — and should — be using it in yours.

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