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The most common word that a collector hears everyday is no. Consumers who refuse to identify themselves, refuse to acknowledge they owe a debt, and refuse to pay the debt. Collectors spend more time responding to rejections than anything else. It’s incredibly important for collectors not to get frustrated and to learn how to be persistent without being persnickety.

In this webinar, sponsored by Numberlab, a panel of experts will share the best ways to teach collectors to respond after a consumer says no.

PANELISTS