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Policies and procedures are the instruction manuals that collection and recovery operations use to run their businesses. Like any manual, the easier it is to read and understand, the more likely that it is followed. Manuals that are complicated or ambiguous lead employees to take matters into their own hands. Writing policies and procedures, though, is easier than it sounds.

In this webinar, a panel of experts will walk through the proper way to write policies and procedures that are comprehensive, yet easy to understand.

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