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Meet consumers where they want to be met. How many times have you heard that on one of my webinars? it sounds so simple and so common sense. But there is one hitch — how do you find out what channels consumers prefer? Consumers who don’t answer the phone or respond to letters or emails — if they don’t tell you anything, how are you supposed to figure it out?

In this webinar, a panel of experts will discuss their strategies and approaches to working out how consumers want to be communicated with, to improve contact and collection rates.

PANELISTS