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When it comes to consumers paying their debts, too much friction is a bad thing. Friction is what makes consumers abandon their attempts at logging into a portal or making a payment. Friction comes in the form of the extra hoops that consumers are made to jump through. A frictionless consumer experience should be the goal for any collection operation today.

In this webinar, sponsored by CSS Impact, a panel of experts will break down there the points of friction exist in the consumer collection experience and share their insights and solutions that aim to make the process as frictionless as possible.

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