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Everyone will admit that there is a certain amount of luck that goes into getting a consumer to repay a debt. But, as “The Incredibles” taught us, luck favors the prepared. Knowing the best time to get in touch with a consumer can go a long way toward finding a consumer who is in the right frame of mind and who has the appropriate amount of time and attention to take care of a debt. This is made all the more difficult by millions of consumers who have abandoned their landline phones for cell phones and kept those numbers even as they move around the country.

While not discounting using the right channel and making the right offer, getting in touch with consumers at the right time is just as important. In this webinar, sponsored by TCN, a panel of experts will break down what can be done to optimize your operation so that you are getting in touch with consumers at the right time.

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