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Communicating pre-charge off and post-charge off are entirely different types of conversations for collection operations and creditors. You can”t treat them the same and expect the same results. Whether you are the creditor or there is a first-party relationship, getting the consumer back on track and maintaining the relationship is paramount. That means you need them to engage with you.

In this webinar, sponsored buy CSS Impact, a panel of experts will break down how to get consumers to engage before an account is charged off, and share the lessons they have learned.

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