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The days of agents needing to know only how to talk on the phone may be over. The growth of digital debt collectors means that collectors will need to be able to communicate via text message, email, and webchats, as well as be able to carry on conversations over the phone. That is a big change for collectors, and collection operations.

In this webinar, sponsored by Connect International, a panel of industry professionals will talk about their process for turning collectors into digital collection experts.

SPEAKERS: