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Being good or even great at active listening isn’t as easy as it sounds. It takes patience, understanding, and commitment to become a master. Becoming great at active listening is one of the skills that separates good collectors from great collectors. This means teaching collectors how to be active listeners is incredibly important.

In this webinar, sponsored by CSS Impact, a panel of experts will share their strategies and tactics for training active listening to collectors, to help you and your office understand how to do it.

PANELISTS