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The most important part of training new collectors is teaching them the ins and outs of the Fair Debt Collection Practices Act. But the FDCPA is not necessarily a page-turner. More of a sleep-inducer. That makes it doubly important for companies and trainers to make teaching the FDCPA more engaging, to make sure new collectors stay awake and remember everything they need to remember.

In this webinar, a panel of experts will share their tactics and techniques for training new collectors on the FDCPA in an engaging and entertaining manner.

SPEAKERS: