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Every percentage point matters when it comes to recovery rates. Yet many companies in credit and collections are quietly losing revenue because of preventable inefficiencies in how they plan, schedule, and deploy their teams. Workforce planning doesn’t always get the same attention as strategy or technology, but the impact of misaligned staffing, burnout, and poor forecasting can ripple across compliance, collector performance, and client satisfaction.

In this webinar, sponsored by TCN, a panel of operations and WFM experts will unpack the true cost of poor workforce management and share how leading organizations are closing the gap between staffing models and performance goals.

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