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When a consumer says that a debt does not belong to him or her, it puts a collector at a fork in the road. Down one path is a dispute and down the other is potentially a case of identity theft. Knowing how to make the decision which path to take can make all the difference between a satisfied consumer and an unsatisfied one.

In this webinar, sponsored by Numberlab, a panel of experts will break down how to handle situations when consumers claim a debt isn’t theirs, to make sure you know how to handle them.

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