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There are a lot of different types of interactions between consumers and collectors, from simple and straightforward collection calls where a consumer has forgotten about a debt and pays it in full when contacted by a collector, to calls where health benefits and student loan agreements are scrutinized. As technology becomes more pervasive across the industry, companies are using it to make collectors more efficient, and interactive virtual agents and chatbots are communicating with consumers. But what kinds of interactions can they handle?

In this webinar, sponsored by InterProse, a panel of experts will discuss where the advancement of technology is and how many of the different types of interactions it can handle with a human now, and break down how far technology is away from being able to handle all of the types of interactions.

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