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Time was, the stick worked better than the carrot when collecting debts. Collection lawsuits and furnishing information to the credit bureaus were penalties that were used to induce people to pay. The times, though, are changing. Nowadays, the emphasis is on positive customer experiences. That means collectors have to do a better job of drawing consumers in and having meaningful conversations to recover unpaid debts.

In this webinar, sponsored by Clerkie, a panel of experts will share their insights into how collection operations can — and should — focus on the carrot instead of the stick and possibly collect even more money.

PANELISTS