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The next generation of collector is going to have to be able to do more than just talk on the phone. Webchats, emails, and text messages are now more common than ever, making the ability to write and communicate using something other than your voice more important. The easier that collection operations can make it for collectors and customer service representatives to learn how to communicate using a keyboard instead of their voices is going to be key to optimizing your communication strategies.

In this webinar, a panel of experts will discuss the tools and resources that are out there to help collectors become better communicators to take advantage of digital communication channels.

PANELISTS