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An overlooked component of the growth in digital collections is making sure that your collectors are trained and capable of handling communications with consumers via text message, email, and webchats. It’s an entirely different set of skills that many agencies are not screening for when hiring collectors.

In this webinar, sponsored by Concepts2Code, a panel of experts will share their insights into how to build a training program to help collectors master the art of digital communications and the resources that are available.

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