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Speech analytics tools have a lot of different uses inside a collection operation, but one of their most important uses is helping coach agents to improve their talk-offs with consumers. Speech analytics provides an added layer of insight that call recordings alone just don’t provide, and should be an important tool used inside operations of all shapes and sizes.

In this webinar, sponsored by TCN, a panel of experts will share their insights into how they use speech analytics to help coach agents to be the best versions of themselves when on the phone with consumers.

SPEAKERS: