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Artificial intelligence is transforming how decisions are made in credit and collections; from predicting consumer behavior to recommending next steps in recovery strategies. But when does it make sense to trust the machine, and when is human judgment indispensable? Striking the right balance between automation and experience has never been more critical.

In this webinar, sponsored by CSS Impact, a panel of experts will explore where AI excels, where it falls short, and how to design decision-making frameworks that pair data-driven insights with human empathy and ethical context.

PANELISTS