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English is not always the primary language of people who pick up the phone when a collector calls. Knowing how to communicate with individuals who are not proficient in speaking English is becoming more important for companies in the accounts receivable management space, especially after the City of New York enacted a rule last year.

In this webinar, a panel of experts will share their best practices to help collection operations of all shapes and sizes develop policies and procedures to collect from consumers with limited English proficiency.

SPEAKERS: