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Training collectors used to be relatively easy. Put them in a classroom or conference room setting, have a trainer at the front of the room, and repeat. But COVID-19 has upended how collectors are being hired and working, so that means it has also upended how they are being trained, too. There are some great tools to help train collectors remotely, but managing them, and making sure collectors are learning what they need to learn, is not easy.

In this webinar, sponsored by Peak Revenue Learning, a panel of training experts from across the ARM industry will walk through how they are training new staff remotely and answer your questions to help set up your operation to succeed.

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