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A situation that every collector has gone through at some point in his or her career, likely multiple times — the person on the other end of the phone is having a bad day or is just plain difficult to deal with. Conversations like that can wear on collectors and they need tools to help them deal with those types of consumers

In this webinar, sponsored by TCN, a panel of experts from across the industry will share their tips and strategies to help collectors overcome objections and deal with difficult consumers.

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