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For years, the technology gap on a collection call ran in one direction. The agency had the dialer, the analytics, the AI … and the consumer had a phone. That gap is starting to close. A growing number of consumers are showing up with AI agents of their own: tools that screen calls, negotiate on their behalf, record and transcribe everything that’s said, and fire off disputes and validation requests on a schedule. Sometimes you’ll know you’re talking to one. Often you won’t.

In this webinar, a panel of experts will break down what it means when the consumer on the other end of the line isn’t a person, or isn’t only a person.

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