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The interactions between consumers and collectors on the phone are the most important interactions that occur in the ARM industry. Without those conversations, the industry would grind to a screeching halt. The importance of those conversations cannot be overstated. It’s imperative for all agencies to do whatever they can to make sure that those conversations go smoothly, and result in a payment or payment arrangement and not with an angry consumer.

In this webinar, a panel of training experts will re-enact and dissect some of the most common — and troublesome — conversations that occur between consumers and collectors. This webinar will serve as a great coaching and development opportunity for everyone int he industry.

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