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Knowing what to say when a consumer tells you that he or she is unable to pay a debt or has no plans to pay a debt or otherwise pushes back when asked to repay a balance is a huge component of being an effective collector. Rebuttals can make or break a conversation.

In this webinar, a panel of training and negotiation experts will share their insights into how collectors can develop effective rebuttals to help them in their conversations with consumers. For anyone who engages in negotiations over the phone, this should be a must-attend event.

SPEAKERS: