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There is a saying in the ARM industry that states there are two types of consumers that sue collection operations — angry consumers and bankrupt consumers. Keeping consumers from becoming angry is incredibly important. A sign that a consumer is becoming angry is when he or she files a complaint, either with your agency, or with someone else. Knowing what types of communications are driving complaints allows collection operations to prioritize their risk management and collection strategies.

In this webinar, sponsored by Connect International, a panel of experts will break down the trends that are driving consumer complaints today, to provide you with important context and perspective.

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