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The end of a collection call is not always the end of a collection call. In many cases, calls are used after the fact — for training, for call calibration, or when defending lawsuits. Identifying the calls that are to be used in any of these situations is important, because using the right type of calls can make all the difference between having an impact and telling people something they already know.

In this webinar, sponsored by Abstrakt, a panel of experts will discuss what they do with calls when they are over, and how they pick and choose the calls that are used for quality assurance and training purposes.

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