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Nobody’s perfect, and that includes collectors. Occasionally, that means that a collector is going to say the wrong thing during a conversation with a consumer. What should the collector do? While the answer will depend on what the collector said, it’s important to train collectors to know what to say if and when they make a mistake.

In this webinar, a panel of experts will share their strategies and techniques to make sure collectors know what to say when they say the wrong thing during a conversation with a consumer.

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