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Knowing when you had a right-party contact used to be easy. On the phone, a consumer would identify himself or herself and it would become clear whether a collector was speaking to the right person or not. These days, though, the world isn’t as black-and-white anymore. Disputes, complaints, text messages, emails, and more have complicated when you know whether you have a right-party contact or not. But those situations can be opportunities for you, if you know how to handle them.

In this webinar, a panel of experts will discuss how to handle different situations that may not traditionally be considered right-party contacts, but still offer the opportunity to collect on a debt.

PANELISTS