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Being a trainer at a collection agency is a lot like being a teacher. A big difference, though, is that most trainers did not go to college or university to study training. They likely came up through the ranks of a collection operation. So they know the business inside and out, but may not know all the ways to share that information effectively. Becoming an effective trainer is important because it helps keep turnover down, helps keep lawsuits down, and helps keep collection rates up.

In this webinar, a panel of experts will share their insights into what it takes to be an effective trainer in a collection operation and contact center environment.

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