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For all the talk about digital collections, sometimes phone calls are overlooked. But the majority of interactions between collectors and consumers still occur over the phone. And many collection operations and contact centers have Interactive Voice Agents or Interactive Voice Response units set up to try and handle some of the low-hanging fruit when it comes to answering questions or providing information or taking a payment from a consumer. But the technology is evolving fast. Do you know what it can do these days?

In this webinar, sponsored by TCN, a panel of experts will share their insights and discuss what IVAs and IVRs need to be able to do today and what they will be able to do in the future.

PANELISTS