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It might sound counterintuitive, but complaints are not necessarily something that companies in the accounts receivable management industry want to avoid? Why is that? Because if a consumer is able to talk about an issue with an agency — and hopefully get it resolved — then he or she will not have to seek outside assistance, such as from the Consumer Financial Protection Bureau or Better Business Bureau or a plaintiff’s attorney.

In this webinar, sponsored by Tratta, a panel of experts will share their insights and perspectives about the right way to solicit complaints from consumers and the benefits of doing so.

SPEAKERS: