The Federal Trade Commission has closed the book on its case against a Nevada-based student loan debt relief operation, announcing...

Empathy has long been the soft skill that everyone in customer experience preaches and almost nobody measures. A new analysis...

Bank of America has upgraded EricaAssist, the AI agent that sits alongside its customer service representatives during client calls, with...

A Magistrate Court judge in California has recommended granting a defendant's motion to dismiss a Fair Credit Reporting Act lawsuit,...

The Court of Appeals for the Ninth Circuit has affirmed a lower court's ruling granting summary judgment in favor of...