Why AI Could Make Bank Customer Service Worse Before It Gets Better
Banks are pouring AI investment into their contact centers, but new Deloitte research suggests many institutions could be automating their...
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State Appeals Court Upholds Denial of Reconsideration in FDCPA Suit Over Repossessed Vehicle
The Wisconsin Court of Appeals has affirmed the denial of a motion for reconsideration in a lawsuit that included a...
Judge Rejects Bid to Send FCRA Suit Back to Small Claims Court
A District Court judge in California has denied a motion to remand a Fair Credit Reporting Act lawsuit back to...
Judge Trims Defense Expert Testimony in FDCPA Class Action Over Collection Suits
A Magistrate Court judge in New York has granted in part and denied in part a motion to exclude the...
40 Companies Seeking Collection Talent
During this, The Great Resignation Era, I thought it would be helpful to start a regular posting of different jobs...
