Can Your AI Agent Do It Again? A Seven-Test Framework for Contact Centers
Contact center technology vendor UJET has published a seven-part testing framework intended to catch failures in agentic AI systems before...
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Building the Bench: Mentorship Programs That Create Your Next Leaders
https://vimeo.com/1223614351?share=copy The webinar highlighted how mentorship programs can strengthen leadership pipelines in collection and servicing organizations. Panelists emphasized that mentorship...
Consumers Add Recurring Payments Faster Than Overall Spending for Second Straight Year
Consumer spending on subscriptions rose 7.7% year over year in July, outpacing total spending growth by more than a percentage...
Judge Sends ID Theft FCRA Suit to Arbitration, Calls Thief-Followed-Her Theory ‘Manifestly Unreasonable’
A District Court judge in New York has granted a defendant's renewed motion to compel arbitration in a consumer's Fair...
Judge Grants Judgment on the Pleadings in 325-Page Student Loan Complaint
A District Court judge in North Carolina has granted a defendant's motion for judgment on the pleadings in a lawsuit...
