How AI Can Turn Contact Centers into Growth Engines
Financial institutions and everyone in the credit and collection industry are sitting on a goldmine of customer intelligence hidden inside ...
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Tag: Artificial Intelligence
Akuvo Secures Strategic Investment to Accelerate AI Collections Roadmap
Akuvo, a technology provider specializing in collections and credit risk management products, announced yesterday that it has received a strategic ...
Read moreDetailsThe Right Way to Use AI to Scale Customer Experience
Swedish BNPL giant Klarna’s $15 billion IPO wasn’t just about raising capital. It highlighted how one of the most-watched fintechs ...
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California Lawmakers Send Sweeping AI Safety Bill to Newsom’s Desk
California’s legislature has approved SB 53, a landmark artificial intelligence bill that sets new transparency and accountability requirements for large ...
Read moreDetailsBillions Spent, Little to Show: Companies Struggle to Scale Generative AI
If you are trying to figure out how to use generative AI in your office and still haven't cracked it ...
Read moreDetailsAI’s Next Frontier: Why Responsible AI is Becoming Business-Critical
By the numbers 95% of executives have faced at least one negative incident from enterprise AI use. 39% describe the ...
Read moreDetailsWhite House Fast‑Tracks AI: Red Tape Cut, ‘Woke AI’ Barred from Federal Contracts
Key Points The AI Action Plan directs federal agencies to cut regulatory red tape, such as waiving NEPA reviews and ...
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Mass. AG Settles With Student Loan Lender Over Use of AI
I don’t check every state Attorney General website every day, but I am fairly confident in saying that this is ...
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Manual No More: AI Voice Payments Take Hold
A new integration between PayJunction and Twilio will allow businesses to deploy AI-powered voice technology to automate phone-based payments, reducing ...
Read moreDetailsAI’s Next Frontier: Emotional Intelligence Becoming Key to Collection-Focused Bots
As debt collectors explore using AI to engage consumers, emotional intelligence, not just automation, is becoming the next competitive battleground. ...
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