42 Million Users, 11,000 FTEs: What BofA’s Virtual Assistant Signals for AI in Collections
Bank of America’s virtual assistant, Erica, is now used by 42 million consumers, 40,000 business customers and 95% of the ...
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Tag: Bank of America
CFPB Fines BofA $12M For Lying About Data Reported to Federal Gov’t
Bank of America was fined $12 million yesterday by the Consumer Financial Protection Bureau for not reporting data about the ...
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Bank of America to Pay $250M in Fines, Restitution Over Double-Dipping NSF Fees, Opening Fake Accounts
The Consumer Financial Protection Bureau and the Office of the Comptroller of the Currency levied fines and restitution in the ...
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BofA Fined $225M For ‘Botched’ Fraud Flags on Unemployment Disbursements
The Consumer Financial Protection Bureau and the Office of the Comptroller of the Currency have imposed $225 million in fines ...
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CFPB Seeks Info on ‘Suppressed’ Credit Card Payment Information Furnished to CRAs
The Consumer Financial Protection Bureau is asking each of the nation's six largest credit card lenders why they are choosing ...
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CFPB Fines BofA $10M for Improper Garnishments
The Consumer Financial Protection Bureau yesterday announced an enforcement action against Bank of America, in which the nation's second-largest financial ...
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AGs Call on Big Banks to End Overdraft Fees
A group of 18 state attorneys general sent letters to four of the largest financial institutions in the country this ...
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