Tag: Digital Engagement

In the age of digital communication, the traditional phone call is becoming an endangered species. While Zoom, Slack, and emails ...

Should collectors send text messages to consumers before calling them, letting the consumer know that a phone call is coming? ...

Change often comes in incrementally small steps. Inch by inch, the ball gets moved down the field. But, every now ...

A hospital in Alabama should serve as an example to every type of collection operation, be it a third-party agency, ...