Tag: Mary Shores

By now, the importance of empathy in collections has hopefully been drilled into everyone working in the accounts receivable management ...

There are likely only two outcomes for every collection call. Either a collector creates a connection with a consumer or ...

There is a perception in the industry that compliance and empathy sit on opposite ends of a seesaw, and the ...

How can one "C" help a "C" build three other "C's"? The answer is in this week's Training Bytes video ...

In collections, any payment can be considered to be a good payment, especially if it shows that an individual is ...

There was once a man who got married. The man, who loved golf, was approached by some of his in-laws ...

AccountsRecovery.net asked a number of industry luminaries and experts to complete a seemingly impossible task: Take everything that happened in ...