Tag: Peak Revenue Learning

When companies in the credit and collection industry talk about turnover, the conversation often starts with compensation, workload, or hiring ...

In an era of rapid technological advancement and changing consumer expectations, debt collection agencies are reimagining their approach to training ...

While everyone wants to believe they are unique and special, consumers tend to ask the same types of questions during ...

Teaching adults is different than teaching children. It's doubtful that anyone will question that statement. Understanding how adult learners are ...

Good collectors understand that winning a call is about getting a payment from a consumer, not winning a debate or ...

Companies in the accounts receivable management industry have had to get creative during the past couple of years, starting with ...

There is a lot of muscle memory in being a debt collector. From the time you begin training to the ...

Conversations between collectors and consumers are like snowflakes, in that each of them are unique and one-of-a-kind in their own ...

It might not seem like much until you sit down and actually quantify it, but hiring a job applicant who ...

Training new collectors is relatively the same whether it is being done in person or remotely, but the other aspects ...