Tag: Training

There is a lot of muscle memory in being a debt collector. From the time you begin training to the ...

Conversations between collectors and consumers are like snowflakes, in that each of them are unique and one-of-a-kind in their own ...

Training new collectors is relatively the same whether it is being done in person or remotely, but the other aspects ...

By now, the importance of empathy in collections has hopefully been drilled into everyone working in the accounts receivable management ...

There are likely only two outcomes for every collection call. Either a collector creates a connection with a consumer or ...

There is a perception in the industry that compliance and empathy sit on opposite ends of a seesaw, and the ...

How can one "C" help a "C" build three other "C's"? The answer is in this week's Training Bytes video ...

There was once a man who got married. The man, who loved golf, was approached by some of his in-laws ...

There is so much that a new collection agency employees needs to know. What the heck is the Fair Debt ...