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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
CALIF. COUNTY AWASH IN UNPAID DEBTS, LACKS NECESSARY COMPONENTS TO IMPROVE COLLECTION RATE
- Sacramento County, California, has more than $658 million in unpaid debts owed to it by individuals, according to a grand jury report. That figure is nearly double what was owed eight years ago. The county is currently recovering about 6% of what it is owed by individuals, and does not have a plan to figure out how to improve that figure. As well, the county is not properly keeping track of debt payments that are made, according to the report. A $4.4 million investment in the county’s debt recovery computer system has ballooned to $12 million and has not fulfilled the vendor’s stated goal of improving collection rates to as high as 38%.
ILLINOIS CITY TO DISCUSS HIRING OUTSIDE AGENCY TO HELP IT COLLECT $2 MILLION
- The city of Springfield, Ill., tomorrow night will discuss hiring an outside collection agency to help it recover more than $2 million in unpaid debts and fines owed by individuals. Collection agencies would be able to charge individuals up to a 30% fee on outstanding balances. Currently, the city pays the fee to the collection agency, not the individuals with the unpaid debts.
EOS ANNOUNCES ACQUISITION OF ANOTHER COLLECTION COMPANY
- EOS Group, one of the world’s largest debt collection companies, has announced the acquisition of Contentia, a collection agency that operates in France and Belgium. The acquisition is intended to help EOS expand its collection efforts into different asset classes in those countries. Terms of the deal were not disclosed.
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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
