The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
EDITOR’S NOTE: AccountsRecovery.net launched its first-ever Compliance Survey yesterday. You can participate by clicking here. The survey is sponsored by WebRecon, TECH LOCK, LiveVox, Interprose, and Applied Innovation.
UPCOMING WEBINAR: Join a trio of seasoned professionals as they help you navigate the choppy waters of communication compliance and share their tips to develop effective communication strategies. Getting in touch with individuals has never been more important and never been more complicated. Register now for this webinar, which will be held August 1 at 1pm EDT and is sponsored by VoApps.
MEMBER PROFILE: GETTING TO KNOW JAN STIEGER
- Jan Stieger has never worked for a collection agency, a debt buyer, or a law firm, but she remains one of the most important professionals in the ARM industry. As Executive Director of RMA International (formerly known as DBA International), Stieger has been at the forefront of advocating the association’s certification program, which has gained significant traction among state and federal regulators. And maybe there is still time for her to become a professional crafter. Read on to learn more about Jan.
THE STATES WHERE PEOPLE ARE MOST LIKELY TO CURSE AT CUSTOMER-SERVICE REPS
- Despite its state motto, Virginia is definitely not for lovers. At least not unless they are using the R-rated version of the word. Individuals in Virginia are the most likely to curse during live chats with customer-service professionals, according to LivePerson, a live chat and messaging technology platform. LivePerson analyzed 35 million online chat interactions with its customers and in nearly 7% of online chats involving someone from Virginia, that person cursed.
APPEALS COURT RULING FAULTS AGENCY FOR BOTH TCPA, FDCPA VIOLATIONS
- A ruling in the Third Circuit Court of Appeals has “dire” consequences for debt collectors or any company using QR codes when communicating with individuals, according to attorney Donald Maurice. The form the individual filled out at the hospital did not expressly request consent to contact the individual on his cell phone, so the agency violated the Telephone Consumer Protection Act, the court ruled. And similar to a ruling from a different appeals court earlier this week, the collection agency was wrong to rely on the bona fide error defense used by another agency in thinking it was ok to use QR codes on the front of collection envelopes.
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The Daily Digest is sponsored by TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide.
