Birmingham, Alabama – ARM Compliance Business Solutions is excited to announce that Rick Paulin has joined the company as a Learning & Development Advisor. In this role, Rick will support ARM Compliance Business Solutions clients through building robust and effective role-based training programs through live and online platforms.
Rick joins the company with over 30 years of industry experience in both first-party and third-party account receivable management. Prior to joining ARM Compliance Business Solutions, Rick was the Head of Compliance Training for InDebted, a fintech company based in NSW, Australia.
While Rick was Director of Training for Windham Professionals, Training magazine presented Training Top 125 international awards to his team and the company in 2018, 2019, and again in 2020, for “unsurpassed harnessing of human capital”.
Rick has also served as Director of Training and Development for Outsourcing Solutions, Inc. and their 9,000 employees in fifty-six offices. In this role, Rick spearheaded the development and national deployment of their Performance Management Program which included certification of operations leaders nationwide. After an initial onsite role launching a BPO operation in India in 2002, Rick pursued a full-time position offshore to gain global perspective and experience. Rick landed as VP of Training and Quality for Zenta Pvt., Ltd. in Mumbai, India, where he led the training team and raised client CSAT scores to levels resulting in awards of increased market share for key clients.
“The addition of Rick’s role is an exciting one for ARM Compliance Business Solutions,” said Sara Woggerman, President of ARM Compliance Business Solutions. “Training has always been a part of our service offerings at ARM Compliance Business Solutions, but it was primarily focused on compliance training for board of director and executive leadership. The expertise Rick brings to the table will enhance this service offering to include all departments and subjects from compliance to performance.”
“When you meet a professional whose individual core values align with your own, it generates a wonderful excitement and energy,” said Rick Paulin. “Couple that with Sara’s experience, expertise, and credibility within our industry, makes for a relationship that I am so thankful for and mission I am proud to have a role in! I am thrilled to be part of ARM Compliance Business Solutions’ expanding reach and service offerings!”
About ARM Compliance Business Solutions, LLC.
