I am thrilled to announce that the Getting to Know series will be sponsored by TEC Services Group in 2024. TEC Services Group is the leading technology and professional services firm in the credit collections industry offering both leading industry solutions along with unrivaled, unbiased, and experienced support. TEC is now extending its services by offering proven, industry-leading technology solutions alongside of our Professional Services to help Clients feel confident in their technology decisions. Learn more at ww.tecsg.com.
Jason Roozee is a tinkerer who is never satisfied with the status quo. A CEO who loves to code, he is always looking to find efficiencies and make a process better. And in an industry as complex and challenging as credit and collections, Jason thrives on his organization and commitment to doing the right thing. Read on to learn more about Jason, his love of food, and the advice that has helped him most in his personal and professional life.
Name: Jason Roozee
Job Title: President, CEO
Company: Rozlin Financial Group, Inc (RFGI)
Length of time at current company: 17 years
Length of time in industry: 26 years
How did you get your start in the industry?
I began my career as a software developer in 1999, creating in-house collection software for an agency. This role provided me with a comprehensive understanding of both the technological and operational aspects of debt collection. In 2005, I took a significant step forward by entering into a partnership in a new agency, expanding my professional responsibilities and industry knowledge. Then, in 2008, I co-founded my own agency, a venture I now fully own and operate, which has allowed me to fully implement my vision for ethical and effective debt collection practices.
What is your career highlight so far?
My career highlight has been obtaining nationwide licensing for our collection agency. This milestone expanded our operational footprint to accommodate our clients.
When or how are you most productive?
I’m most productive early in the morning. I use this time for strategic planning and high-priority tasks when there are fewer interruptions, which allows me to set a positive tone for the rest of the day.
Which industry professional do you admire most?
Several individuals come to mind, but Tim Collins and Nicole Strickler really stand out. I admire Tim for his achievements and our shared enthusiasm for technology. Nicole Strickler also impresses me greatly with her dedication, passion, and leadership as a defense attorney in the collections industry.
What is one thing you do better than everyone else?
I specialize in making efficient enhancements to our technology stack, leveraging my coding expertise to introduce improvements that streamline our processes and enhance user experience. My hands-on approach not only speeds up system upgrades, but also ensures they are implemented with precision, minimizing disruption and maximizing efficiency.
What do you like most about this industry?
I appreciate the complexity and the challenge of the debt collection industry. It requires a keen understanding of laws, empathy, and a strong ethical framework, all of which make each day interesting and fulfilling, to say the least. Working in such a dynamic field keeps me on my toes and continuously learning, which I truly enjoy.
What is one thing you wish you could change about this industry?
I wish there was a broader public understanding of the role that debt collection plays in the economy. Improving industry transparency and consumer education would help demystify our work and improve cooperation between collectors and consumers.
If you weren’t in this industry, what would you be doing?
I would likely be fully immersed in the tech sector, focusing on software development and cybersecurity solutions, which are areas I’m deeply passionate about.
Describe a typical work day.
I spend most of my day managing operations, reviewing performance metrics, ensuring compliance, and developing software to improve our systems. I’m constantly refining processes, solving problems, and keeping everything running smoothly.
What is your guilty pleasure?
I love eating great food, whether it’s from a fancy restaurant or a local hole-in-the-wall. And when I’m not indulging in food, you can find me glued to True Crime shows.
What is the best advice you have ever received?
The best advice I’ve ever received is to “focus on what you can control and adapt to what you cannot.” This has helped me maintain perspective in both my professional and personal life, especially in a field as challenging as debt collection.
What are you currently reading?
I am currently reading a book called “The 80/20 principle” which was recommended to me by Aaron Newell from AR Solutions, Inc.
What is one fact you’d like everyone in the industry to know about you?
I’d like everyone in the industry to know that I am a strong advocate for ethical practices. I believe in doing business in a way that not only complies with regulations, but also respects the dignity of every individual involved.
