EDITOR’S NOTE: The following article was written and submitted by the team at Prodigal
66% might sound too good to be true, right?
We thought the same thing at first—like, “These numbers must be off!” But after taking a deeper dive, the data spoke loud and clear:
Using our dynamic dialer strategy our client earned an average of 66% more in collection fees per hour compared to the traditional rule-based methods.
The problem with traditional dialer strategies
Most dialer strategies today heavily rely on static rules like account age, balance, credit scores, payment data and client details. Sure, these strategies get the job done, but think about it—how often do you actually update these rules or analyze your strategy’s effectiveness?
Are you using all that rich data from your digital channels, emails, texts, or payment portals?
Even more, have you ever considered how valuable insights from customer call transcripts, including their tone and sentiment, could enhance your dialing strategy?
Without leveraging these insights, your agents are likely spending way too much time on low-yield accounts—accounts that could’ve easily been handled through a simple text or email nudge.
Say goodbye to low-yield calls
Prodigal’s dynamic, AI-powered dialer strategy increased collections per agent-hour by 66%. See how it can help your team.
Real-life scenario: From frustration to innovation
One of our largest clients, managing 8-9 diverse portfolios with over 200 agents, faced precisely these issues. Initially, they tried boosting their strategy with generic, off-the-shelf scores but saw minimal improvements. The issue? Scores alone lacked the real-time behavior insights necessary to genuinely impact collections.
Our partnership initially began with our automated QA solution, which significantly improved their quality processes. Later, they onboarded our digital engagement tools to scale revenue from digital channels, deepening our overall understanding of their business.
Given our longstanding partnership—over 6 years working together—they asked for our help.
Introducing dynamic dialer strategy
We crafted an AI-driven dialer strategy that dynamically updates dialing priorities based on real-time signals.
By integrating CRM data, digital interactions, payment portal activities, call audio, and transcripts, every engagement updated the strategy instantly.
This ensured agents focused on accounts that offered the highest return on effort.
Say goodbye to low-yield calls
Prodigal’s dynamic, AI-powered dialer strategy increased collections per agent-hour by 66%. See how it can help your team.
Results that speak volumes
In a controlled champion-challenger test, our dynamic strategy outperformed their previous approach in 8 of 9 portfolios—delivering that impressive 66% increase in collections per agent-hour.
And the best part? This growth required no additional headcount or resources.
Today, numerous clients are reaping similar benefits. If you’re curious about how a dynamic dialer strategy can transform your collection operations, we’d love to talk.
